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Política de privacidad

Política de privacidad

Introduction

SAND STUDIO PTE.LTD. (“ChatInsight,” "Company," “we”, “our,” or “us”) respect your privacy and are firmly committed to keeping secure any information we obtain from you or about you. This Privacy Policy sets out how we collect, process, and use your personal data when you use our website (https://www.chatinsight.ai and all sub-domains under chatinsight.ai) and services (collectively, “Services”).

We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy.

What We Collect and How We Use Them

We set out below the types of data we collect and the purposes for which we use them.

What we collectHow we use
1.

Information provided during your account set-up process, which includes:

  1. Your username
  2. Your full name
  3. Your password
  4. Your email address
  5. IP address
  6. Your company name
  7. Your company address and phone number
  1. Set up and register an account for you and enable you to log in the account
  2. Process your purchase order for our Services
  3. Verify users’ identity and prevent fraud and security risks
  4. Know more about how you use your account and personalize your experience
2.
  1. The files, images and texts you uploaded
  2. The inputs you provide and the outputs from conversations
  1. Provide and improve ChatInsight
  2. Generate the outputs according to uploaded contents
3.

When you access and use our Services, we will collect:

  1. IP address
  2. Your account settings
  3. Your account preferences
  4. Device information, such as your IMEI, IMSI, MAC, Android ID, operating system version, system language, CPU model, memory, hard disk and its usage, etc.
  1. Provision of Services
  2. Identify issues with our Services
  3. Improve our Services
4.

"Tap" behaviour information when you use and operate ChatInsight (e.g. the behaviour of tapping "Train" button, "Save", "Custom" button, etc.)

  1. Develop new Services
  2. Improve our Services
  3. Statistical analysis
5.

Information that we collect through your use of our websites including:

  1. Your account information if you register or log in your account on our websites
  2. Date and time of requests
  3. The requests you make
  4. The pages you visit
  5. IP address
  6. The upload, download, delete and share requests you make
  1. Provide our Services
  2. Protect the security of your information
  3. Identify issues with our websites
  4. Monitor the way how our websites is used
  5. Improve our websites
6.

Information on transaction, e.g. when you purchase our Services

  1. Complete the transaction
  2. Store as transaction history for future reference
7.

Information when you communicate with us whether in person, through our websites, via email, through other feedback channels provided by us, including:

  1. Your contact details (this may include your social media account if that is the way you communicate with us)
  2. The details of your communications with us
  3. Log files you submitted from within ChatInsight for product support
  1. Answer any issues or concerns
  2. Monitor customer communications for quality improvement and training purposes
  3. Develop new services
  4. Improve our Services
  5. Personalise our Services
  6. Troubleshoot

How Long We Keep Your Personal Data

We will keep your personal data for as long as it is reasonably necessary. It will depend on factors such as whether you have an account with us or have interacted with us.

Your personal data will be deleted or anonymized when it is no longer needed for its originally stated processing purposes or for any additional purpose for which we may lawfully further process such data.

Sharing of Your Personal Data

We do not sell, lease, rent, or give away your personal data except under the circumstances set out below:

  1. We may share your personal data with other members of our group of companies so we can provide the best services across our group. They are bound to keep your information in accordance with this policy.
  2. We may also share your personal data with certain contractors or service providers. They will process your personal data on behalf of us, for example, database service providers, advertising agencies, or customer relation management service providers. Our contractors and service providers will be required to meet our standards for processing data and security. The information we provide to them, including your personal data, will only be provided in connection with the performance of their functions.

Your personal data may be disclosed or transferred to other third-party organizations under the following circumstances:

  1. If we are discussing selling or transferring part or all of our business - your personal data may be transferred to prospective purchasers under suitable terms as to confidentiality.
  2. If we are reorganized or sold, your personal data may be transferred to a buyer who can continue to provide the Services to you.
  3. If we are required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority to disclose your personal data.
  4. If we are defending a legal claim, your personal data may be disclosed or transferred as required in connection with defending such a claim.
  5. If we have obtained your explicit consent in advance.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the anonymized data will cease to be personal data.

Third-party Products and Services

We may include or offer certain third-party products or services on our websites. These third-party products or services have their own privacy policies and they are separate and independent from this policy. We, therefore, have no responsibility or liability for the content and activities related to these third-party products or services.

To maintain transparent practices and ensure user’s information right, please check the list of third-party products or services we use or offer below.

Payment

PayPal

Stripe

Google IAP

Apple IAP

Cloud

Amazon Web Services (AWS)

Location

Google Map

OpenStreetMap

Others

Azure OpenAI

Google Analytics

Zendesk

Hubspot

Google Ads

AdMob

Google Mediation

Facebook Audience

Paperform

Disqus

Our GDPR Commitment

Sand Studio, the provider of ChatInsight stands ready to assist our customers to remain compliant with GDPR. We only collect and store information that is necessary to offer our service, and we do this with the consent of our customers. Adding to this, our approach towards privacy, security, and data protection aligns with the goals of GDPR. Along with a highly secure and robust system architecture, we have a variety of security measures in place to prevent unauthorized access and processing of personal data.

We promise to safeguard customer data.

Where Your Personal Data Will be Stored

Your personal data may be stored and processed in a country or jurisdiction outside of your country of residence, and that country or jurisdiction may have data protection rules which are different from those of your country of residence.

If we are to transfer your personal data out of your country of residence, we will endeavor to ensure that a similar degree of protection is afforded by putting in place adequate technical, organizational and legal measures.

We store your personal data on cloud servers located across the world, including third-party servers. We will only transfer your personal data to jurisdictions outside the scope of the European General Data Protection Regulation (the "GDPR") where the appropriate safeguards set out in the GDPR are in place.

You may have certain rights in relation to your personal data. We have listed below the rights you have over your personal data.

  1. You can withdraw your consent at any time if you have given consent on a particular processing activity relating to your personal data.
  2. You can ask us to confirm if we are processing your personal data.
  3. You can ask for access to your personal data.
  4. You can ask to correct your personal data if it is incorrect.
  5. You can ask us to delete your personal data and the inputs you provide or the outputs you receive through your ChatInsight account.
  6. You can ask us to restrict how we use your personal data.
  7. You can ask us to stop using your personal data.
  8. You have the right to complain to the relevant supervisory authority.

    9. A kind reminder that the above rights are not absolute and will only apply in certain circumstances.

    You can exercise the above rights by contacting us at support@airdroid.com.

Cookie

Cookies are small text files that are placed on your device and are widely used to make our websites work and perform other functions. We use the following types of cookies:

  1. Essential cookies are necessary to provide you with services and features available through our websites. Without these cookies part or all of the functions of our websites cannot be performed properly.
  2. Analytics cookies are used to understand how users engage with our websites, for example, to generate site usage statistics.
  3. Advertising cookies are used to display more relevant advertisements and measure advertising campaign performance.

For information on how we use these cookies and how you can manage your cookie preferences, please contact support@airdroid.com.

Security

We are committed to keeping your personal data safe. We take reasonable and appropriate technical and organizational measures in accordance with applicable laws to ensure that your personal data is adequately protected against accidental or unlawful destruction, damage, loss or alteration, unauthorized or unlawful access, disclosure or misuse, and all other unlawful forms of processing of your personal data in our possession.

Children

Our Service is not directed to children who are under the age of 13. ChatInsight does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to ChatInsight through the Service please email us. We will investigate any notification and if appropriate, delete the Personal Information from our systems.

Changes to Our Privacy Policy

ChatInsight keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on Aug 15, 2023.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  1. By visiting this page on our website: https://www.chatinsight.ai/contact-us/
  2. By sending us an email: support@airdroid.com
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ChatInsight es parte de la familia de productos Sand Studio.