How Restaurants Can Effectively Use Chatbots?

Unless you're living under a rock, you've probably interacted with an AI at least once this past year alone. In fact, several businesses are taking advantage of it to boost sales. Restaurant chatbots are the new rave, and if you're in the restaurant business, here is everything you need to know to get one yourself!

1What Are Restaurant Chatbots?

Are you tired of keeping up with all the customers in your inbox? A restaurant chatbot can cut your stress levels in half by taking over for you. This chatbot will take quite a lot of responsibilities off your shoulders.

Restaurant chatbots will do literally everything a human customer service agent would do. They can make reservations without your help and even guide customers to your restaurant. But that's not all as they can even place orders and track them for the customers as well!

The way a chatbot in restaurant works is it uses machine learning and artificial intelligence to carry out conversations with customers by understanding how to reply to each sentence. They were designed to reduce the need for hiring customer support staff, which can increase profits.

An AI chatbot can also provide restaurants and businesses with performance analytics to help them understand what are the most frequently ordered items off the menu as well as the most frequently asked questions by customers. This helps them improve their customer experience.

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2What Can You Use a Restaurant Chatbot For

Did you know that a restaurant chatbot will literally make your sales skyrocket and give your customers the best experience? If you're wondering what makes it so special, it's because it can do all of this and so much more:

Making Reservations

Have you ever wished your customers could make reservations without your help? An AI chatbot can help make your dreams come true! It can literally let your customers pick a date and time for their reservation as well as the number of people that they are expected to bring as well.

A chatbot in restaurant doesn't care if you're a popular business or one that just opened its doors to the public. It only wants to help take your hands off of the everyday tasks so you can take care of the more important ones. Everyone makes mistakes, but not chatbots. You will never have to worry about your chatbot giving customers the wrong information, even if it's chatting with several customers at a time.

Suggesting Menu Items

If you’re a new customer who is uncertain about what to order, a restaurant chatbot can provide you with some recommendations by using analytics to understand what are the most ordered items off the menu. They can also use this software to check your order history so that the next time you order from the same restaurant, the AI chatbot already knows what you want.

Not only can these bots give you order suggestions, but they can also take your order. Simply choose the items off their menu, and the bot will automatically process your order for you. This way, your support staff can focus on more important tasks in the restaurant.

Providing Customer Service

It is important to keep in mind that not everyone would use your restaurant chatbot to just place an order. They may also just want to ask simple questions or ask for special requests. They may have queries regarding menu items or ingredients in some of the meals. They may also request that certain ingredients be removed from their meals due to food allergies.

In order to use a chatbot in restaurant to answer these questions, you have to prepare their answers in advance so that a chatbot would know what to say when asked about it. You can also prepare a list of frequently asked questions for the chatbot to answer instantly.

Show your Location

There's nothing more annoying than a customer constantly nagging you for the status of their order. If you've got an AI chatbot, you no longer have to deal with this. With just an order number these restaurant chatbots will be able to give exact delivery locations.

If you've got a reservation but have no idea how to reach the restaurant, don't stress too much! All you have to do is text the AI chatbot and it will literally guide you with exact coordinates or a link that takes you to Google Maps.

Collecting Feedback

Restaurant chatbots can send a feedback request to your customers once they’ve received their order. This can either be a link to a webpage where they can leave their feedback or it can also send them a survey to fill out once they’ve ended the chat with the restaurant chatbot.

You can also program your chatbot to collect email addresses from customers which can help with your email marketing strategy. By doing so, you can send your customers follow-up emails requesting for feedback on their order as well as recommendations for future orders and offers.

3How to Build a Restaurant Chatbot

If you’re looking to build a chatbot for your restaurant, look no further!

While we can give you a couple of restaurant chatbot examples, you won’t get anything better than ChatInsight.AI. This is an AI chatbot that reduces the need for customer support staff by automating different responsibilities that would’ve otherwise been carried out by humans.

1. 24/7 Availability

One of the best things about restaurant chatbots like ChatInsight is the fact that you get an employee who is available 24/7. No matter what time your customer reaches out to you for support, ChatInsight will always be available 24 hours a day, 7 days a week to help out.

2. Precision & Accuracy

Once you input your instructions for ChatInsight, you never have to worry about fixing it ever again. This AI chatbot is built on precision and accuracy and will never make a mistake with a customer. They will always give the exact information according to your instructions.

3. Easy Installation

Most people are hesitant to get restaurant chatbots because they seem fairly difficult to install, especially for someone with no coding background. With ChatInsight, you won’t have to worry about the coding or any other technical details. Everything will be handled for you.

4. Increase Sales

Everyone likes to see more sales, and ChatInsight can give you exactly that. As an AI chatbot that is always available, you’re bound to get more potential customers with their inquiries answered. This can translate into more sales when these customers are satisfied.

5. Customer Service Responsibilities

Does your customer want to know something about your menu? Or have they already ordered but want to make an inquiry? Either way, ChatInsight has got you covered. There is no way your customers will leave without being satisfied with this chatbot in restaurant. You can simply input data about your restaurant, such as menu items, order pricing, the most frequently asked questions, and other information that it may need to provide the best customer experience.