Airline Chatbot: Benefits, Use Cases & Examples

Have you wondered how the airline industry is performing today after the introduction of technology? Their customer service has improved a lot, making global travel easy. Airline companies are using AI chatbots to remove stress and delight their loyal customers. Here is how an airline chatbot brings ease to modern-day travel.

1What is an Airline Chatbot?

An airline chatbot is a communicative feature that offers real-time answers. It lets the traveler book and change flights. Moreover, they can also track flights and update the check-in details as well. Furthermore, the best airline chatbot will also help plan and personalize the journey.

The use of chatbots for airlines has grown immensely. This is because travelers have an easy-to-use platform that does not complicate travel. They no longer want to waste valuable time on phone calls. Individuals and families that travel often prefer convenience to anything else.

2The Benefits of Airline Chatbot

The chatbot in the airline industry is designed to make everything easy for travelers and the staff. The best airline chatbot offers quick support and immediate service. Moreover, the AI chatbot will also educate the travelers about the information associated with flights and other updates. The airline chatbots are constantly active in collecting data about customer insight. They study the preferences and analyze the data to identify upcoming trends. Furthermore, the chatbot for airlines will customize strategies. Here are its benefits to the customers and airlines

Benefits of Airline Chatbots for Customers

Airline chatbots offer a variety of benefits to customers, enhancing the overall travel experience in several ways:

1. Effective assistance and real-time updates

Every second counts in the airline industry. Therefore, an AI chatbot is necessary to access data related to flights, services, and other policies. It keeps everyone updated so the customers do not miss a flight. The chatbot in the airline industry offers real-time data as well, such as flight changes and statutes. It will also update the travelers about gate changes if any.

The best airline chatbot does not retain information but rather forwards it timely. It will communicate the delay to the passengers. Moreover, the AI chatbot will also inform the customers about the reasons for the delay. The instructions are clear and easy to understand.

2. Higher customer satisfaction rates

Travelers enjoy interacting with the airline chatbots because they are seamless and keep the waiting time short. Moreover, the customers are less frustrated with enhanced customer service. The AI chatbots respond a lot faster than phones and email. The travelers are not constantly waiting and refreshing their inboxes. Moreover, no need to stand idly by the phone to wait for a call.

Moreover, the AI chatbot in the airline industry will also multitask. They can perform numerous operations at the same time. While chatting with the travelers, they will store the relevant data. In the next step, the airline chatbot will analyze the information too. It will register complaints quickly as well.

Chatbot Benefits for Airlines

Chatbots offer several benefits for airlines, enhancing both operational efficiency and customer experience. Here are some key advantages:

1. Time-saving and scalability

The best airline chatbot communicates with the customers through an application. The AI chatbot in the airline industry is faster, quicker, and more reliable than the human staff. Furthermore, the chatbot for airlines also contributes to scalability. The airlines can invest in technology rather than training human staff to wait by the phone for hours.

AI chatbots operate automatically because of their algorithm. It is a one-time investment that is updated yearly. Thus, the airline saves time in hiring and training their employees. In addition, the chatbot in the airline industry can process requests at a high capacity. Their customer service department is more efficient and active.

2. Cost Reduction

A chatbot in the cost industry is becoming common because it reduces costs. Because the resolution time is reduced to seconds, resources are not wasted. Time is saved, and fewer utilities are consumed. The cost reduction from hours to minutes ensures a higher return on investment because the travelers are pleased with the results.

On the other hand, the cost of the customer service department is also reduced because the airline does not need to hire more employees. The human capital is reserved for supervising and regulating AI use. The repetitive tasks are not performed by smart, automated tools that save a lot of money.

3. Data Insights

The AI chatbot in the airline industry is always collecting information that it feels is relevant. It will register customer preferences, concerns, and behavior. Furthermore, other interactions with airline chatbots are also stored for future predictions. As a result, airline companies can make a timely decision to attract the market.

The strategy immensely increases the quality of their services. The data insight reflects the quality of work. In addition, the customer experience also improves. AI chatbot will successfully identify the upcoming trends so the airlines can adjust the resources. Lastly, the chatbot in the airline industry will also help companies recognize the right time to reduce ticket prices for boosted revenue.

3The Use Cases of Airline Chatbots

Having understood the numerous benefits that chatbots can bring to an airline, it is now time to delve deeper into their capabilities. Trust us, these apps can do much more than one might expect!

Flight information and booking

The foremost reason the airline industry is embedding AI chatbots in websites is to increase engagement. The automated feature will book flights and aid in flight searches as well. At the same time, the best airline chatbot will also recommend other options for traveling. They start a conversation based on the source and traveling destination.

After the flight is booked, the AI chatbot will convey flight information such as time, day, and airport. In addition, the customers can reserve the seats and pay for them later within minutes. AI chatbots are contributing to efficiencies to benefit the company and the customers.

Locating lost luggage

Baggage claims are a tedious process that frustrates travelers. It is also one of the most registered complaints at the airlines as well. Moreover, retrieving the luggage is a huge problem. Thankfully, AI chatbots have made the entire process. As a result, travelers are not stressed because they have real-time information.

Chatbots in the airline industry will figure out where the baggage is. Moreover, it will also put in the official request to bring the baggage to the right terminal. The conversations are easy and do not take too long at both ends. Most importantly, no more elevator or lounge music, which never aids the circumstances.

Claims and refunds

AI chatbots in the airline industry aid in payments as well. When customers book a flight, they may need to make unexpected payments for additional services. A common example of baggage charges. Unfortunately, the customer now has to browse endless web pages and submit queries. Nowadays, they will contact the AI chatbot for their concerns.

The bot will launch a payment procedure the very next second. Moreover, the AI chatbot will also inform travelers about refunds if the flight has been canceled. The travelers no longer need to look up numbers or ring the phone. No forms are filled out either. The chatbot in the airline industry will guide travelers on a simple request until they are satisfied.

Navigating airports

Are you traveling by air for the first time? If it’s a yes, you may not know where are the security checks and terminals. Ai chatbot in the airline industry is ideal for new travelers because it guides them expertly. On the other end, customers also appreciate the navigation so they do not miss the flight. The assistance helps connect flights as well.

Chatbots in the airline industry offer detailed information to travelers, such as airport layout. It lets the customers know where the amenities are. It educates the airport comers about the location of gates, lounges, and other features.

Upselling offers

The use of AI chatbots in the airline industry is growing because it personalized services. The upscaling offers to keep the customers engaged. It establishes brand loyalty so that travelers do not purchase from competitors. At the same time, the AI chatbot will advertise additional services and products to present travelers.

The AI technology will study the traveler’s profile to identify which deals will appeal to them. The upscaling focuses on the reasons for traveling and their requirements. The AI will discover which travelers prefer in-flight snacks. If the travelers are boarding with children, they will need entertainment as well. It improves customer relationships with the airline as well.

Special assistance requests

Airlines now take special consideration to build long-lasting relationships with customers. Customers appreciate the unique attention while on the flight as well. Due to many reasons, customers may need help in boarding and handling. Disabled travelers may need assistance with a wheelchair, hearing, or visual aids. Expecting or nursing travelers will need medical equipment.

AI chatbot in the airline industry will collect information about which travelers need special attention. The airline industry will then allocate special seats that make traveling very easy for them. As a result, there are no complaints. Travelers speak well of the airline because AI chatbot studies their needs.

4Real Airline Chatbot Examples

Real airline chatbots are used by various airlines to provide customer service through digital platforms. These chatbots are typically designed to handle a range of customer inquiries, from basic information about flights and services to more complex issues like booking and managing reservations. Here are some examples of how real airline chatbots might be used:

1Volotea

The list of chatbots in the airline industry is called Volotea. The AI chatbot belongs to a southern European airline whose headquarters are in France, Spain, Greece, and Italy. The airline chatbot is a perfect example of a complete knowledge base that reduces the burden on the human staff. The agents can focus on important tasks. Thus, Volotea contributes to increased customer satisfaction rates.

The airline has a separate FAQ section on its website about Volotea to educate the customers. In addition, the frequently asked queries have a predictive algorithm that displays suggestions as you type. Volotea is an excellent chatbot in the airline industry to remedy repetitive tasks.

2Gol Airlines

Gol Airlines belongs to Brazil and is one of the preferred airlines for traveling in South America. They have excellent operations and brand loyalty. Customers are pleased with its reward system. However, the newest addition of Gol, the airline chatbot, is increasing the airline’s market share. The AI chatbot books and modifies flight details.

It informs the travelers regarding flight updates, if any. With the help of Inbenta’s algorithm, Gol has embedded its AI customer support into WhatsApp. As a result, the customers are constantly aware of their check-in details. Gol has made seat selection and managing flights a lot easier for avid travelers.

3Turkish Airlines

Turkish Airlines introduced an AI chatbot with the name Boti. It is embedded into their website and WhatsApp so that travelers can book flights and take advantage of special offers such as discounted ticket prices. Boti has simplified flight searches and check-in help. You can download boarding passes from the chatbot as well.

Boti educates travelers about airport maps and flight status. In addition, Boti will also help the customers regarding tariffs and cargo charges. The Turkish AI chatbot in the industry is very innovative because it constantly updates according to the customer’s preferences. The Turkish Airline is witnessing a huge jump in revenue as well.

5The Future of Airline Chatbots: Chatinsight.AI

ChatInsight is an AI chatbot in the airline industry that uses the Large Language Model to answer questions submitted by the user. Moreover, ChatInsight is available in numerous languages, so the airline company attracts a larger market share. Thirdly, the AI chatbot also offers consultation services day and night.

The client can customize the queries according to industry preferences. ChatInsight is similar to the GPT model but more versatile. Prepare yourself to engage with its sales consultation, customer support, and training modules. It will streamline pre and post-sales services as well. Here are its features

AI chatbots in the airline industry are full of benefits. After studying the user cases and the examples, it is evident chatbots are allowing airlines to expand beyond their farthest dreams. Chatbots are making processes simpler and delivering customized experiences very well. The journeys are a lot more enjoyable because operations have been simplified with automation.